The future of interoperability: shaped by patient experience priorities and the needs of AI

Marilee Benson, president of Zen Healthcare IT, discusses the importance of interoperability in healthcare. She believes in leveraging technology to improve patient outcomes, specifically mentioning the growing adoption of AI tools. Benson highlights the need to replace DIY approaches with outsourced interoperability expertise to address challenges in healthcare data exchange. Future healthcare interoperability, she says, will likely be heavily influenced by the government’s trusted data exchange framework, TEFCA.